Frequently Asked Questions

🥜 Allergens & Ingredients

Do your products contain allergens?

Yes. All our products are made in a facility that handles Peanuts, Nuts, Wheat (Gluten), Milk, and Coconut. Some products contain these as direct ingredients. Please read the allergen information on each product page carefully, and visit our Allergen & Food Safety Policy page for full details.

Are your products suitable for people with nut allergies?

No. We cannot guarantee any of our products are nut-free as they are all produced in a facility that handles nuts and peanuts. If you have a severe nut allergy, please do not order without contacting us first.

Are your products suitable for babies?

Some products contain honey and are not suitable for babies under 12 months. Some products are also a choking hazard and requires adult monitoring.

Do you have a full ingredients list?

We are working on providing full ingredient lists for all products. In the meantime, please contact us if you need specific ingredient information before purchasing.

🙩 Delivery & Shipping

How long does delivery take?

Please see our Shipping Policy for full delivery timeframes and costs.

Do you ship internationally?

Please check our Shipping Policy for information on international shipping availability.

How are the products packaged?

All products are carefully packaged to ensure freshness during transit. Products are sealed in pouches and packed securely.

🍟 Freshness & Storage

How should I store the products?

Store all products in a cool, dry place away from direct sunlight. 

Once opened, enjoy while fresh for the best taste and quality.

💰 Orders & Returns

Can I return food products?

Due to the nature of food products, we are unable to accept returns unless the product is faulty or damaged on arrival. Please see our Refund Policy for full details.

My order arrived damaged — what do I do?

We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage and we will resolve it for you as quickly as possible.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel. Once an order has been dispatched, we are unable to cancel it.

💬 Still Have Questions?

We'd love to hear from you! Contact us or email us at hello@mynaijanibbles.com and we'll get back to you as soon as possible