Refund policy

Return & Refund Policy

Due to the perishable nature of our food and snack products, we are unable to accept returns once an order has been delivered. All sales are final.

However, your satisfaction is very important to us. If there is an issue with your order such as receiving a damaged, defective, or incorrect item  please contact us within 48 hours of receiving your delivery at hello@mynaijanibbles.com with your order details and a photo of the issue, so we can make it right.

Damages and Issues Please inspect your order upon reception and contact us immediately if any item is damaged, defective, or incorrect. We will evaluate the issue and work with you to find the best resolution, which may include a replacement or store credit at our discretion.

Non-Returnable Items As all of our products are food and perishable goods, we are unable to accept returns under any circumstances. This includes sale items and gift cards.

Allergen Disclaimer: We clearly display all known allergen information on each product page and in our Allergen & Food Safety Policy. It is the customer's responsibility to read this information before placing an order. We cannot accept returns or issue refunds on the basis of allergen-related concerns where allergen information was clearly provided at the time of purchase.

Exchanges We do not offer exchanges on food products due to health and safety regulations.

European Union 14-Day Cooling Off Period Please note that the 14-day cooling off period does not apply to perishable goods, including food and snacks, under EU consumer law.

Refunds We do not offer refunds as a standard policy. In exceptional circumstances (e.g., a significant quality issue or order error on our part), we may offer store credit or a replacement at our sole discretion. Any such requests must be made within 48 hours of receiving your order.

For any questions, please contact us at hello@mynaijanibbles.com